Privacy
Policy

1. Who We Are

Sign Print Design Ltd (trading as ExactWrap®) is the data controller for information collected through this website and our services. We are registered in England and Wales.

Contact: info@exactwrap.com

2. What Data We Collect

We collect and process the following personal data:

• Identity data: name, company name.
• Contact data: email address, phone number.
• Order data: vehicle details, design files (logos, photographs), service tier selection.
• Payment data: transaction records (we do not store card details — payments are processed by Stripe, a PCI-DSS compliant provider).
• Technical data: IP address, browser type, pages visited (via server logs).
• Communications: any correspondence you send us via our contact form.

3. How We Use Your Data

We use your personal data to:

• Process and fulfil your order for design, production, and installation services.
• Communicate with you about your order, artwork approvals, and fitting appointments.
• Process payments securely via Stripe.
• Send service-related emails (order confirmations, artwork notifications, aftercare information).
• Comply with our legal and regulatory obligations.
• Improve our services and website.

We will only contact you for marketing purposes if you have given explicit consent. We do not sell your data to third parties.

4. Legal Basis for Processing

• Contract performance: processing is necessary to fulfil your order.
• Legitimate interests: improving our services and communicating about your order.
• Legal obligation: compliance with financial, tax, and legal requirements.
• Consent: for any optional marketing communications.

5. Third-Party Services

We use the following trusted third-party services to deliver our platform:

• Stripe — payment processing (stripe.com/privacy)
• DocuSign — electronic signatures for artwork approval (docusign.com/privacy)
• Resend — transactional email delivery
• Replit — platform hosting
• Xero — accounting and invoicing

Each provider operates under their own privacy policies and appropriate data processing agreements.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, and in accordance with our legal obligations (typically 7 years for financial records). Order data including design files is retained for 3 years to support warranty claims.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate personal data.
• Request deletion of your data (where not required by law).
• Object to or restrict processing of your data.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, contact us at info@exactwrap.com. We will respond within 30 days.

8. Cookies

We use essential cookies only — strictly necessary for the operation of our ordering system (session management). We do not use advertising, tracking, or analytics cookies without your consent.

9. Security

We implement appropriate technical and organisational measures to protect your personal data. All data is transmitted over encrypted HTTPS connections. Payment data is handled exclusively by Stripe and never stored on our servers.

10. Changes to This Policy

We may update this policy from time to time. Changes will be published on this page with an updated date. Continued use of our services constitutes acceptance of the updated policy.

11. Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO): ico.org.uk.